Conversational AI Innovation Summit
27-28 March 2025 | Toronto
About The Event
The Conversational AI Innovation Summit is your gateway to delve deep into the latest trends, best practices, and breakthroughs that redefine how humans interact with technology and each other. Discover how businesses are leveraging LLMs to reimagine customer engagement with hyper-personalized chatbots and virtual assistants, redefine internal collaboration, and push the boundaries of creativity with AI content generation – all while considering the ethical implications of this powerful technology. In a world of rapidly evolving expectations, harnessing the power of conversational AI is the key to unlocking new levels of customer engagement, operational efficiency, and business growth.
This is your chance to connect with the visionaries, developers, and executives driving conversational AI initiatives. Learn from their successes, explore cutting-edge tools, and gain the insights you need to transform your organization – with strategies for addressing technical, ethical, and governance challenges. Whether you’re focused on enhancing experiences in Banking, Retail, Healthcare, Automotive, Education, or any other field, this summit is your roadmap to the future of the Conversational AI revolution.
Key Discussions
Evolution of Conversational AI
Discover the latest advancements driving the Conversational AI industry. Know the evolving trends and innovations, including Generative AI, and how they’re shaping the future of Conversational AI.
Designing Human-Centric Conversations
Uncover strategies for developing engaging conversational interfaces that prioritize user satisfaction, and learn how to create intuitive, user-friendly AI interactions. Explore new tools and topics like sentiment analysis, natural language understanding, new design principles and best industry practices.
Voice AI and Automation in Customer Service
Learn how Voice AI is transforming contact centers and customer service experiences. This segment will cover automation strategies, AI-driven customer support, and real-world case studies highlighting successful implementations across sectors such as Banking, Insurance, Healthcare, Retail, Ecommerce, Automotive, Telecom, Travel and Hospitality, etc.
Leveraging LLMs with Enterprise Data
Dedicated to mastering the integration of LLMs with company-specific data for personalized and efficient Conversational AI solutions, emphasizing data management and customization strategies.
Building Scalable Solutions
Discover strategies for scaling Conversational AI solutions across business functions, ensuring seamless integration and discussing architecture, tools, challenges and best practices for robust and efficient systems.
Measuring Success in Conversational AI Deployments
Explore the key metrics and methods for measuring and optimizing the performance, ROI, and impact of conversational AI on customer engagement, satisfaction, retention, and loyalty.
Ethics, Privacy Governance, and Standardization
Discuss critical aspects of ethics, data privacy, and security in the development and deployment of Conversational AI solutions, ensuring compliance with global standards.
Workforce Transformation and Future of Collaboration
Examine how Conversational AI is reshaping job roles, workflows, and the overall work environment, particularly in the context of remote work and digital collaboration.
3 Reasons to Join
Connect 1:1 and benchmark with industry peers. Take the opportunity to network with new and existing partners and make valuable connections.
Learn from industry experts and pioneers. Our agenda is strategically curated with inspiring keynotes, panel discussions, case studies, and workshops.
Stay ahead of the curve. Explore collaborative opportunities with key decision makers and drive a competitive edge for your organization.
Speakers
Attendees
When?
27-28 March 2025
Where?
Toronto, CA.
Who?
25 Speakers & 200 Delegates
Meet Our Speakers
Senior Director - Head of AI/ML Product Management at Qualcomm
Partner at Bain & Company
Senior Product Manager Conversation AI and Machine Learning at Adobe
Head of Conv AI + Gen AI CX Product Management at Verizon
Lead Product Manager, Conversational Technology MGM Resorts International
Vice President | Lead Technical Product Manager at Citi
Conversational AI Designer at Wix
Head of AI Strategy & Innovation at Schneider Electric
Have a topic you want to share?
Get in touch to submit a speaker proposal or apply to be on a panel discussion at the Conversational AI Innovation Summit.
Who Should Attend?
This event is curated for industry professionals and organizations interested in learning, exploring, designing, or building better and smarter Conversational AI solutions.
This event is for you if you are a CXO, VP, Director, or Manager within these functions-
- Digital Transformation / Strategy
- Product Management
- AI and ML
- Data Science / Analytics
- Research
- ICT Architecture and Engineering
- Product Design
- Product Development
- VUI and VUX
- Digital Marketing
- Customer/Consumer Experience
- Communications
- Sales / Business Development
- Customer Service
- Call Center / Support Center
- Operations / Operational Excellence
Topics Covered
Sponsorship
Partner with us to showcase thought leadership and connect with your audience prospects with introductions to key decision-makers. Get high-quality brand exposure and achieve your event marketing goals.
Whether it’s finding high-quality leads, building brand reputation, exhibiting products, or networking with peers, we have something special for every scale and budget.
Our Sponsors
Media Partners
Watch Sessions
Conversational AI and Experience Summit - Previous Editions
Fireside Chat - Kane Simms x Shyamala Prayaga at Conversational AI & Experience Summit (2nd Edition)
26:52
Keynote Speaker- Şebnem Elif Kocaoglu Ulbrich at Conversational AI & Experience Summit (2nd Edition)
13:36
Attendees
Event Venue
Hilton San Francisco Union Square
Located in the heart of downtown San Francisco and just 5 minutes’ walk from the Powell Street subway station.
Location: 333 O’Farrell St, San Francisco, CA 94102.
