# Conversational AI Innovation Summit > A strategic conference for AI and CX leaders focused on scaling conversational and agentic AI, transforming customer experiences, and governing trusted AI systems that deliver measurable business value. Join the Conversational AI Innovation Summit | 7 July 2027 - Singapore ## Pages - [Conversational AI and CX events in Singapore, 2027](https://confx-conversationalai.com/resources/conversational-ai-cx-events-asia-pacific-2027/): Most teams pick two or three events a year and set the budget months ahead. - [Ten questions worth bringing to CAIS 2027](https://confx-conversationalai.com/resources/questions-to-bring-to-cais-2027/): A day goes quickly. Bring two or three of these questions to the sessions and conversations where they fit, and note who gave the most useful answer. - [Testing a conversational agent before it meets customers](https://confx-conversationalai.com/resources/testing-conversational-agents-before-launch/): Test an agent the way customers will use it: with your real intents, languages and edge cases, with actions run in a safe environment, and again every time the model, prompt or tools change. - [Identity and permissions for customer-facing agents: a checklist](https://confx-conversationalai.com/resources/agent-identity-permissions-checklist/): Treat every AI agent as a new kind of user. - [Voice agents in a four-language city](https://confx-conversationalai.com/resources/voice-agents-four-language-singapore/): Singapore has four official languages: English, Malay, Mandarin and Tamil. - [The AI rules calendar for customer-facing AI in Asia-Pacific, 2025 to 2028](https://confx-conversationalai.com/resources/apac-ai-rules-calendar-2027/): How to read the figuresForecasts are labelled as forecasts. Each number links to the publication it came from. - [What the 2026 evidence says about AI in customer service](https://confx-conversationalai.com/resources/ai-customer-service-evidence-2026/): How to read the figuresForecasts are labelled as forecasts. Each number links to the publication it came from. - [Designing the handoff from AI to a person](https://confx-conversationalai.com/resources/designing-the-human-handoff/): Customers expect a way to reach a person, and service leaders are giving human agents broader work. - [Agentic commerce in Asia-Pacific: what is live and what it means for service](https://confx-conversationalai.com/resources/agentic-commerce-asia-pacific/): How to read the figuresForecasts are labelled as forecasts. Each number links to the publication it came from. - [Cost per resolution is the number to put in front of the CFO](https://confx-conversationalai.com/resources/cost-per-resolution/): Average handle time was a sensible measure when every contact went to a person. It tells you how long people spend on calls. - [Singapore's governance framework for agentic AI, explained](https://confx-conversationalai.com/resources/singapore-agentic-ai-governance-framework-explained/): Singapore launched the Model AI Governance Framework for Agentic AI on 22 January 2026. - [Resources](https://confx-conversationalai.com/resources/): Service leaders are spending more on AI while customers ask for a way back to a person. We read the 2026 surveys and forecasts side by side. - [Register](https://confx-conversationalai.com/register/): Choose your ticket and add your delegates. We confirm by email. - [Cancellation and Refund Policy](https://confx-conversationalai.com/cancellation-and-refund-policy/): We have an easy cancellation policy. - [Terms and Conditions](https://confx-conversationalai.com/terms-and-conditions/): These Terms and Conditions ("Terms") constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you", "User", or "Attendee"), and Intelignis LLC, operating under the brand ConfX Global ("Company", "we", "us", or "our"), concerning your access to and use of the www.confx-conversationalai.com website as well as your registration and attendance at the Conversational AI Innovation Summit (CAIS) events in New York, Malaysia, and Singapore. - [Conversational AI Innovation Summit 2027](https://confx-conversationalai.com/event-details/conversational-ai-innovation-summit-2027/): The ticket price steps up at the end of each phase. Register in the open phase to lock in its rate. - [Events](https://confx-conversationalai.com/event-details/) - [Contact Us](https://confx-conversationalai.com/contact-us/): Send us a message and we will reply by email. - [Apply to Speak](https://confx-conversationalai.com/apply-to-speak/): Speaking opportunities are reserved for senior professionals from end-user organisations working in customer experience, conversational AI, AI engineering and related functions. - [Sponsorship Opportunities](https://confx-conversationalai.com/sponsorship/): Sponsorship packages combine speaking, meetings and exhibition presence. Our conference producer will shape a package around your objectives. - [Agenda](https://confx-conversationalai.com/schedule/) - [Home](https://confx-conversationalai.com/): The Conversational AI Innovation Summit 2027 brings together senior AI, customer experience, digital, technology and operations leaders to examine how enterprises are moving conversational and generative AI from experimentation into production. - [Privacy Policy](https://confx-conversationalai.com/privacy-policy/): ConfX Global / Intelignis LLC ("we", "us", or "our") respects the privacy of our users and event attendees. ## Optional - [Agent (MCP protocol)](websites-agents.hostinger.com/confx-conversationalai.com/mcp) [comment]: # (Generated by Hostinger Tools Plugin)