About the summit
The Conversational AI Innovation Summit 2027 brings together senior AI, customer experience, digital, technology and operations leaders to examine how enterprises are moving conversational and generative AI from experimentation into production. Across one day in Singapore, the programme is grounded in real enterprise deployments, with speakers sharing the decisions behind agentic architectures, voice and multimodal interfaces, enterprise data and context, security and governance, cost, measurement and operating model design.
As AI systems move from answering questions to taking actions, organisations are redesigning how customer journeys, service operations and commercial processes work. Singapore provides a strong setting for this conversation, with AI adoption accelerating across enterprises and a growing focus on practical governance for generative and agentic systems. CAIS 2027 gives executives a setting to compare approaches to scaling AI across APAC markets while balancing local customer expectations with data, identity, security, regulation and commercial performance.
200+ Delegates
20+ Speakers
10+ Knowledge Sessions
CAIS 2027 | Singapore
Summit Theme
CX Value, Economics & Operating Model
Cost per resolution, customer effort and revenue impact beyond average handle time
Outcome-based AI economics, vendor models and build, buy or consolidation decisions
Redesigning frontline roles, QA and workforce models as AI handles routine interactions
Agentic AI: Orchestration, Evaluation & Observability
Agents resolving service cases and completing multi-step workflows, with human handoffs where needed
Agent orchestration across CRM, service platforms and enterprise systems
Evaluation, tracing and monitoring for agents operating with real permissions and customer data
Voice, Multilingual & Regional CX
Real-time voice agents, latency, interruptions and natural turn-taking
Multimodal and multilingual AI across voice, messaging, image and digital interfaces
Scaling CX across APAC while adapting to local language, channels and data requirements
Autonomous CX, Personalisation & Agentic Commerce
Proactive and autonomous customer journeys across service, sales and retention
AI-led discovery, comparison and personalisation as customers use agents to make decisions
Agent-authorised transactions, delegated permissions and machine-readable product data
Context, Knowledge & Conversational Architecture
RAG, knowledge graphs and trusted enterprise context for reliable AI responses
Conversation memory, customer context and continuity across channels and human-AI interactions
Conversation data as an enterprise asset for intent, VoC and product insight
Trust, Identity, Governance & Regulation
Bounded autonomy, human checkpoints, auditability and accountability
Agent identity, permissions and least-privilege access for systems handling customer data
Privacy, data residency, synthetic media, authentication and regulatory requirements
CAIS 2027 | Singapore
Summit Experience
Connect with Peers
Connect 1-on-1 and benchmark with senior AI, CX, technology and transformation leaders through facilitated meetings and networking sessions. Exchange practical experiences and compare approaches with organisations facing similar deployment and operating challenges.
Learn from Pioneers
Hear from enterprise leaders and practitioners working with conversational, generative and agentic AI in production. Gain practical insight through executive presentations, panel discussions, fireside conversations and case-led sessions focused on actionable insights & outcomes.
Discover Solutions
Explore technologies supporting conversational AI, voice, agentic systems, customer experience, and AI governance. Engage directly with solution providers and evaluate approaches relevant to enterprise deployment and scale.
CAIS 2027 | Singapore
Who Should Attend
CX, Service, & Business Leadership
Chief Customer Officers, CXOs, CIOs, CDOs and Heads of Customer Service, Contact Centre, Digital Channels and Operations shaping AI-enabled customer engagement. For executives responsible for customer experience, service performance, operational efficiency and commercial outcomes.
Technology, AI Engineering & Governance
Heads of AI and Conversational AI, Platform and Engineering Directors, Solution Architects and ML leaders building conversational and agentic systems, alongside CISOs, CROs, Compliance and Data Protection leaders responsible for their safe deployment.
Product, Design & Customer Insight
Product leaders, Conversation and Voice Designers, CX Research and Insight leaders, Digital Commerce and Innovation teams shaping how customers interact with AI. For professionals designing journeys where AI can understand, recommend, respond and act on the customer's behalf.
Sponsors & Exhibitors
Previous Partners
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What participants say
Testimonials
CAIS 2027 | Singapore
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