About
Companies have spent the last few years launching experimental pilots, building internal wrappers, and deploying chatbots. Conversational interfaces have become a primary touchpoint for customers as they expect to research products, resolve service issues, and complete transactions through chat and voice as naturally as they use websites and mobile apps. As AI begins executing workflows on behalf of organisations, every interaction carries greater commercial, operational and reputational consequences, forcing enterprises to rethink how customer relationships are built, how the hybrid workforce is restructured, and where competitive advantage is created. Today, the challenge of scaling generative and agentic systems extends beyond technical capabilities, as it demands organisational execution, smart governance, and a measurable return on investment.
The Conversational AI Innovation Summit is an executive conference series for organisations designing, deploying, and governing autonomous AI systems at scale across customer experience and enterprise operations. The series will take place in New York, Malaysia, and Singapore, reflecting regional priorities within a shared global context. The agenda is curated with enterprise case studies and built for peer exchange. Join us to evaluate emerging approaches, benchmark progress, and make informed decisions about the future of intelligent customer engagement.
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Connect with Leaders
Connect 1-on-1 and benchmark with industry leaders in facilitated meetings, executive stories, and networking sessions. Exchange best practices, solve shared challenges, and forge valuable connections.
Learn from Pioneers
Learn from visionary speakers and subject matter experts in deep-dive track sessions, Q&A rounds, and interactive workshops. Gain actionable insights to reimagine your strategies and stay ahead of critical trends.
Discover Solutions
Stay ahead of the curve by exploring cutting-edge solutions in the Exhibit Showcase and dedicated Solution Provider Sessions. Engage with key decision-makers and drive a competitive edge for your organisation.
Key Topics Covered
Conversational
Banking
Agentic AI
Customer Experience
NLU / NLP
Generative AI
Large Language Models
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Conversational Interface
Multimodal Interaction
VUX / VUI
Conversational Design
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Responsible AI
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Conversational Commerce
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Previous Sponsors & Partners
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Frequently Asked Questions
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