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Conversational AI Innovation Summit

3-4 September 2026  |  New York

Conversational AI Innovation Summit

October 15, 2026   |   New York

CAIS 2026  |  New York

About the summit

The conversation layer is now the most commercially valuable touchpoint in the enterprise. As AI-powered interactions replace traditional service models, the leaders who architect these experiences across virtual agents, voice AI, and intelligent messaging will define the next era of customer loyalty, revenue growth, and competitive differentiation.

The Conversational AI Innovation Summit in New York is a one day, executive summit designed for CX, AI, and digital leaders turning conversational AI into measurable commercial outcomes. The programme delivers practitioner-led case studies, peer strategy sessions, and cross-industry analysis spanning banking and finance, retail, healthcare, automotive, internet, and media. The agenda is focused on the deployment strategies, product architectures, and business models that separate market leaders from the rest. This is where the executives building tomorrow's customer experience infrastructure come to pressure-test their strategies, benchmark against peers, and leave with the partnerships and frameworks needed to accelerate growth.

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200+

Delegates

20+

Speakers

15+

Sessions

Candy Cotton

CAIS 2026  |  New York

Conference Theme

Advanced LLMs & Generative AI at Scale

Address the critical challenges of deploying resilient, scalable, and trustworthy Generative AI. Sessions will focus on engineering reliability through advanced RAG, mitigating hallucinations, and proving tangible ROI in mission-critical applications

AI Agents & Autonomous Action

Shift from reactive chatbots to proactive, goal-oriented AI agents. Learn about the architecture of agentic systems that reason, plan, and execute complex, end-to-end business processes, redefining operational autonomy and the future of the digital workforce.

The AI-Powered Customer Experience

Learn about strategies for using AI to create personalized multimodal customer experience. This track is focused on the technology and tactics that reduce churn, build brand loyalty, and create market differentiation.

Responsible AI, Trust & Governance

Explore actionable frameworks for embedding ethics, security, and transparency into your AI lifecycle, navigating the complex regulatory landscape, and building the trust essential for long-term adoption and brand integrity.

AI for Revenue Growth & Profitability

A rigorous, data-driven analysis of AI's financial impact. This track moves beyond cost savings to focus on using AI to increase customer lifetime value, accelerate sales cycles, and create new revenue streams.

Applied AI: Financial Services & Retail

AI is not replacing people, it’s reshaping roles. We’ll explore the “co-pilot” model where human judgment and AI efficiency work side by side, creating workplaces that are more strategic, creative, and adaptive.

CAIS 2026  |  New York

Expected Speakers

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Summit
Experience

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Connect with Peers

Connect 1-on-1 and benchmark with industry leaders in facilitated meetings, executive stories, and networking sessions. Exchange best practices, solve shared challenges, and forge valuable connections.

Learn from Pioneers

Learn from visionary speakers and subject matter experts in deep-dive track sessions, Q&A rounds, and interactive workshops. Gain actionable insights to reimagine your strategies and stay ahead of critical trends.

Discover Solutions

Stay ahead of the curve by exploring cutting-edge solutions in the Exhibit Showcase and dedicated Solution Provider Sessions. Engage with key decision-makers and drive a competitive edge for your organisation.

Candy Cotton

WHO WILL YOU MEET?

Attendee Profile

C-Suite & Executive Leadership

Leaders driving enterprise AI strategy and Governance, overseeing the adoption of agentic systems, Generative AI, & multimodal solutions for scalable business outcomes.

Technology & Innovation Teams

Experts in AI, machine learning, NLP, and LLM fine-tuning, working on building smarter, more reliable, and context-aware AI systems for real-world enterprise applications.

Customer Service & Experience

Executives focused on transforming customer engagement with conversational AI, improving service efficiency, and creating personalised experiences that increase satisfaction and loyalty.

Digital Transformation & Strategy

Leaders identifying opportunities to integrate AI across internal processes and customer journeys, driving measurable ROI, operational efficiency, and new revenue streams.

Product & Design Teams

Professionals building and designing intuitive, human-centric conversational interfaces and multimodal customer experiences for enhanced usability and engagement across digital platforms.

Startups, Investors, & Solution Providers

Decision-makers seeking innovative solutions, investors, and technology providers showcasing cutting-edge conversational platforms, agentic systems, and enterprise AI tools.

CAIS 2026  |  New York

Media Partners

AI Time Journal Logo
AIPressRoom Logo
Datafloq Logo
Times of AI Logo
droomdroom logo
u-today logo
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SAVE 20% ON GROUP BOOKINGS

Bring your team

Join as a group to align your vision, gain fresh perspectives, and foster a deeper, shared understanding within colleagues and partners. Collaborate on mission-critical priorities and drive unified action.

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BECOME A SPONSOR

Partner with us

Collaborate with us to showcase your solutions, engage senior decision-makers and build strategic partnerships that deliver measurable business outcomes. Explore tailored sponsorship opportunities at CAIS 2026 - New York.

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