Conversational AI Innovation Summit

A global conference series for leaders and professionals in Conversational AI and Customer Experience

CAIS 2026 New York

CAIS 2026 Malaysia

CAIS 2027 Singapore

About

The Conversational AI Innovation Summit is a global conference series focused on how organisations design, govern, and scale conversational AI systems that shape customer experience and business performance. The series will take place in New York, Malaysia, and Singapore, reflecting regional priorities within a shared global context.

Each edition covers the questions leaders are working on right now- whether the AI is paying for itself, which actions an agent can safely take on its own, where voice AI is ready, how to sell inside a service conversation, what happens to frontline teams, and how to stay inside the rules. Sessions are structured to encourage peer exchange and exploring practical takeaways on LLMs, agentic and multimodal systems, design, CX, governance, and trust. The summit exists to support informed decision-making and execution as conversational AI becomes embedded in everyday customer engagement.

15 October 2026
New York, US.

One-day executive summit on turning conversational and agentic AI into measurable commercial outcomes.

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4 November 2026
Kuala Lumpur, Malaysia

One-day executive summit on deploying conversational AI across Southeast Asia's languages, markets, and regulations.

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7 July 2027
Singapore

Managing Agentic AI, Governance, and Customer Experience at scale, in the city writing the rulebook for autonomous AI.

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Why Attend

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Connect with Leaders

Connect 1-on-1 and benchmark with industry leaders in facilitated meetings, executive stories, and networking sessions. Exchange best practices, solve shared challenges, and forge valuable connections.

Learn from Pioneers

Learn from visionary speakers and subject matter experts in deep-dive track sessions, Q&A rounds, and interactive workshops. Gain actionable insights to reimagine your strategies and stay ahead of critical trends.

Discover Solutions

Stay ahead of the curve by exploring cutting-edge solutions in the Exhibit Showcase and dedicated Solution Provider Sessions. Engage with key decision-makers and drive a competitive edge for your organisation.

Key Topics Covered

Conversational
Banking

Agentic AI

Customer Experience

NLU / NLP

Generative AI

Large Language Models

Conversational Interface

Multimodal Interaction

VUX / VUI

Conversational Design

Responsible AI

Conversational Commerce

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Partner with us

Explore opportunities to demonstrate thought leadership, showcase solutions, and forge long term relationships with industry peers.

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Previous Sponsors & Partners

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Frequently Asked Questions

Attendance and Registrations

General & Support

Agenda and Speakers

Sponsorship & Partnership

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Method 1: Register Online- Click the "Register" button on the event page and submit your details and complete the payment online via debit/credit card.
Method 2: Register & Pay via Wire Transfer - Click the "Register" button on the event page and submit your details. Select payment via bank transfer option. We will issue an invoice with banking details and you can complete the payment via wire transfer.
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Inclusions vary based on the specific ticket category you select.
All standard registrations include full access to the conference sessions, dedicated networking areas, the event app, delegate materials, and all catered lunches and coffee breaks.
Upgraded or premium ticket tiers offer additional benefits, which typically include access to the evening cocktail reception, post-event session recordings, and presentation slides. Please refer to the specific pass details on the event registration page for an exact breakdown of what your tier includes.
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Attendee Profile: The summit is designed for enterprise leaders and practitioners involved in Conversational AI, customer experience, and digital transformation. Typical attendees include Heads of CX, Directors of AI/ML, Digital Transformation Leaders, Innovation Executives, Product Owners, and Technical Architects from industries such as banking, insurance, retail, telecom, healthcare, travel, education, and government. If you would like to discuss further, please write to us at info@confxglobal.com.
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There will be dedicated networking breaks, roundtables, and luncheons scheduled in the event’s agenda, with a separate lounge (breakout area) for your networking needs. You will also have access to our networking app to track your favourite sessions and build your agenda. Additionally, our team will be present to help you find the right people at the event. Be sure to attend the cocktail reception.