Conversational AI Innovation Summit 2027

There are 2 ways to register:

Register Online (Instant Confirmation): Use the "Registration" button on the website to book immediately via credit or debit card.

Register by Email (Pay Invoice via Bank Transfer): Email your interest to info@confxglobal.com. We will issue an invoice with wire transfer instructions to process your booking manually.

CAIS is designed around peer learning, knowledge sharing and networking. Expect a full day of keynotes, panel discussions, fireside chats and practical sessions covering current AI & CX challenges and opportunities. You will also have dedicated opportunities to connect with fellow delegates, speakers and industry experts through networking sessions, the event app, breaks and informal interactions throughout the summit.

We recommend reviewing the agenda in advance and using the event app to identify relevant sessions and attendees you would like to connect with.

All standard registrations include:

• Full access to all conference sessions.
• Entry to all dedicated networking areas.
• Lunch and refreshments.
• Access to the official event app.
• The digital delegate kit and event documentation.
• An invitation to the cocktail reception.
• Full session recordings.
• Post-event access to the presentation slides.

The summit is designed for enterprise leaders and practitioners involved in Conversational AI, customer experience, and digital transformation. Typical attendees include Heads of CX, Directors of AI/ML, Digital Transformation Leaders, Innovation Executives, Product Owners, and Technical Architects from industries such as banking, insurance, retail, telecom, healthcare, travel, education, and government.

If you would like to discuss further, please write to us at info@confxglobal.com.

Early bird offers and group discounts are available. To avail special rates for groups, academics, non-profits, and public sector tickets, please email us at info@confxglobal.com. We may ask for official identification to verify public sector/non-profit status.

There will be dedicated networking breaks, roundtables, and luncheons scheduled in the event’s agenda, with a separate lounge (breakout area) for your networking needs. You will also have access to our networking app to track your favourite sessions and build your agenda. Additionally, our team will be present to help you find the right people at the event. Be sure to attend the cocktail reception.

We are happy to provide a pre-filled justification letter highlighting the learning outcomes, executive sessions, and ROI of participation, making internal approval easier. Request your customised letter by emailing info@confxglobal.com.

No. CAIS is a strategic summit that balances technical depth with business relevance. Some sessions go into agent orchestration, evaluation, voice and conversational architecture, while others focus on economics, governance, operating models and customer outcomes. You’ll find a mix of keynotes, case studies, panels and fireside chats designed for executives and practitioners alike.

Yes. We welcome speaker applications, session topic suggestions and speaker recommendations from experienced AI, customer experience and technology professionals. Proposals should address relevant industry challenges, emerging developments, practical approaches or real-world case studies that would be valuable to the CAIS 2027 audience. Submit your proposal through the Apply to Speak form or email us at info@confxglobal.com with the proposed topic, a brief description, key takeaways, and relevant information about the suggested speaker.

Please Note: Speaking opportunities for Solution Providers and Consultancies are only available as part of selected sponsorship packages.

Speaker Guidelines:

• Relevant and practical: Content should align with the CAIS 2027 agenda and address genuine business or industry challenges.
• No sales pitches: Sessions should be educational and insight-led. Product or service promotion is not permitted.
• Real-world experience: Case studies, implementation journeys, lessons learned, data-driven examples and practical frameworks are encouraged.
• Senior-level relevance: Proposals should offer meaningful insights and actionable takeaways for AI, customer experience and business leaders.
• Original perspectives: We prioritise timely topics and substantive perspectives over generic industry commentary.
• Speaker arrangements: We typically do not offer speaker honorariums, travel reimbursement or accommodation. Speakers are expected to make their own travel and accommodation arrangements.
• Selection: All submissions are reviewed based on relevance, speaker expertise, content quality and fit with the overall agenda. Submission does not guarantee a speaking opportunity.

The summit brings together senior practitioners and subject-matter experts from enterprises working with conversational, generative and agentic AI. Speaker announcements will be published on the event website. Stay tuned!

We suggest business casual dress and comfortable footwear for the event. However, there is no mandatory dress code. We just want you to be comfortable.

ConfX prioritises the health and safety of our community. We encourage attendees to be current with vaccinations and to refrain from attending if experiencing cold or flu-like symptoms. Should you feel unwell at the conference, our team can assist you in finding a local medical facility. ConfX implements enhanced cleaning and sanitation at all venues, with hand sanitiser readily available and face masks provided upon request.

ConfX is dedicated to fostering a respectful, friendly, and inclusive conference experience for everyone. To promote inclusion, we can provide prayer/meditation rooms and parent/mother rooms upon request. If you have any accessibility needs, please indicate them during registration or contact us directly at info@confxglobal.com. We value your input on enhancing inclusivity and encourage you to share your feedback.

No. ConfX does not distribute or sell attendee lists. Please refer to the registration terms and conditions for further information. Please be aware that you may receive solicitations from unaffiliated entities claiming to represent ConfX or offering attendee lists or tickets. ConfX has not authorised these organisations or individuals to contact you.

We currently don't have a discounted room rate available. Feel free to contact us if you need any assistance finding suitable options.

We have an easy cancellation policy. If you change your mind and would like to request a refund for your tickets, you can do this in writing within 7 calendar days of purchase, subject to a 10% administrative fee. Cancellations made after 7 days of booking are non-refundable; however, substitutions/transfers can be made (free of charge) up to 30 working days before the event opens. You can apply for a refund or transfer your ticket by writing to us at info@confxglobal.com.

Non-attendance, otherwise referred to as a “no show”, does not signify cancellation. We run a flexible ticket policy whereby you can roll your tickets over and obtain a credit note for any of our future events (free of charge). Please note: this does not apply to no-shows.

In the event that ConfX cancels a conference, payments received can be refunded, subject to a 10% administrative fee or credited for free towards attendance at a future conference. In the event of postponement by ConfX, your ticket will automatically be valid for the rescheduled date. Refund requests for postponed events must be made in writing within 7 calendar days of the new date being announced.

ConfX will not be held responsible for events cancelled for reasons beyond its control, such as natural disasters, accidents, sabotage, trade or industrial disputes, an outbreak of disease, hostilities, terrorism, etc. However, a full credit note may be given in each case.

CAIS is organised by ConfX, a global event company delivering premier conferences and summits empowering leaders and professionals with a unique mix of networking, knowledge, and growth opportunities. The events are focused on the transformative impact of technologies across various sectors. ConfX has delivered successful industry summits across Europe, North America, the Middle East, and Asia, connecting senior executives, technology innovators, and solution providers. Each conference is curated in collaboration with practitioners and thought leaders to ensure the content reflects real challenges and enterprise priorities.

Depending on your nationality, you may require a visa to enter Singapore. Upon confirmation of your registration, we can provide an official invitation letter to support your visa application.

Please Note: We do not process visa applications, nor do we provide immigration assistance, sponsorship, or advice. The issuance of an invitation letter does not guarantee visa approval. Attendees are solely responsible for obtaining their own visas and managing their travel arrangements. The organisers assume no liability for visa rejections, travel disruptions, or any unlawful use of the invitation letter.

The summit is designed for decision-makers, not just technical practitioners. Sessions are curated to help leaders move conversational and agentic AI from pilots into production, and to connect with peers who are running these programmes inside large organisations. It is less about theory and more about how teams deploy, govern and measure AI in customer-facing operations.

We welcome partnerships! However, sponsorship slots are limited. Please fill out our Sponsorship Contact Form or email your sponsorship and exhibition inquiries directly to our conference producer at vidit@confxglobal.com.

Sponsors include conversational AI, voice and agentic AI platforms, customer experience and contact centre technology providers, automation and AI infrastructure companies, consulting firms and solution providers supporting enterprise AI deployment.