The Conversational AI Innovation Summit is a global conference series focused on how organisations design, govern, and scale conversational AI systems that shape customer experience and business performance.  The series will take place in New York, Malaysia, and Singapore, reflecting regional priorities within a shared global context.

Each edition covers the questions leaders are working on right now- whether the AI is paying for itself, which actions an agent can safely take on its own, where voice AI is ready, how to sell inside a service conversation, what happens to frontline teams, how do you operate within rules that change by the quarter? And beneath all of it, will customers embrace this, or quietly go elsewhere? Sessions are grounded in enterprise case studies and built for peer exchange, with practical depth on LLMs, agentic and multimodal systems, conversation design, governance, and trust. The summit exists to support informed decision-making and execution as conversational AI becomes embedded in everyday customer engagement.