- Fireside chat
- 30 minutes
The Second System
- Day
- Day 1, Wednesday 7 July 2027
- Time
- to SGT
- Tracks
- Agentic AI & Orchestration, CX Value & Operating Model
What this session covers
- A candid conversation with a leader who scrapped a first-generation deployment and rebuilt, on what the first system got wrong
- The organisational scar tissue that follows a failed AI programme, and how to spend credibility on a second attempt
- What changed in vendor selection, team design, and executive sponsorship the second time
- One decision they would now make differently, and what changed their view
More sessions on day 1
- 09:00Governing the Agent: Inside the World's First Rulebook
- 09:30The Cost Curve of Intelligence
- 10:00The Machine Customer Arrives
- 11:00Running conversational CX for Asia-Pacific from Singapore
- 11:30Voice First
- 12:00When the AI Acts, Not Just Advises
- 13:30Panel Discussion: Who Answers for the Agent?
- 14:30What to Bet On in 2027-2028?
Ready to join
Conversational AI Innovation Summit 2027
Early bird pricing ends 29 Jan 2027, 5:00 PM SGT. Register before then to save up to 50% on your ticket.
- Leadership, Value & AI Economics
- Modern Data Foundations
- Generative & Agentic AI
- Modern BI & Decision Intelligence
- Governance, Risk & Regulation
- AI Infrastructure & Sovereignty