Voice First

What this session covers

• Why voice AI crossed the production threshold, and where latency, turn-taking, and multilingual speech still fail in the wild
• Deploying voice agents into Singapore’s four-language, accent-dense environment, on real numbers rather than demo calls
• Where voice agents are replacing IVR at scale, and the customer segments that still refuse to talk to them
• The trust curve: why preference for human agents rises in some segments even as accuracy improves