- 30 minutes
What to Bet On in 2027-2028?
- Day
- Day 1, Wednesday 7 July 2027
- Time
- to SGT
- Tracks
- Agentic AI & Orchestration, Autonomous CX & Agentic Commerce, CX Value & Operating Model
What this session covers
- A working forecast of which agentic capabilities will commoditise into platform features by 2027-2028 and which will stay genuinely differentiated
- The bets most likely to pay back for regional enterprises operating under the world’s most developed AI governance regime
- Where the customer expectation bar is heading across regulated and consumer environments in Asia-Pacific
- Three or four specific bets, with reasoning, that leaders can defend in their next executive review
More sessions on day 1
- 09:00Governing the Agent: Inside the World's First Rulebook
- 09:30The Cost Curve of Intelligence
- 10:00The Machine Customer Arrives
- 11:00Running conversational CX for Asia-Pacific from Singapore
- 11:30Voice First
- 12:00When the AI Acts, Not Just Advises
- 13:30Panel Discussion: Who Answers for the Agent?
- 14:00Fireside Chat: The Second System
Ready to join
Conversational AI Innovation Summit 2027
Early bird pricing ends 29 Jan 2027, 5:00 PM SGT. Register before then to save up to 50% on your ticket.
- Leadership, Value & AI Economics
- Modern Data Foundations
- Generative & Agentic AI
- Modern BI & Decision Intelligence
- Governance, Risk & Regulation
- AI Infrastructure & Sovereignty