- 30 minutes
The Machine Customer Arrives
- Day
- Day 1, Wednesday 7 July 2027
- Time
- to SGT
- Tracks
- Autonomous CX & Agentic Commerce, Trust, Identity & Governance
What this session covers
- Customers are beginning to send their own AI agents to book, buy, cancel, and complain. What agent-to-agent interaction does to CX strategy
- Authentication and fraud when you can no longer assume a human is on the other side
- The loyalty question: how you differentiate when an agent, not a person, chooses the provider
- What the early data from agentic commerce pilots says about who wins
More sessions on day 1
- 09:00Governing the Agent: Inside the World's First Rulebook
- 09:30The Cost Curve of Intelligence
- 11:00Running conversational CX for Asia-Pacific from Singapore
- 11:30Voice First
- 12:00When the AI Acts, Not Just Advises
- 13:30Panel Discussion: Who Answers for the Agent?
- 14:00Fireside Chat: The Second System
- 14:30What to Bet On in 2027-2028?
Ready to join
Conversational AI Innovation Summit 2027
Early bird pricing ends 29 Jan 2027, 5:00 PM SGT. Register before then to save up to 50% on your ticket.
- Leadership, Value & AI Economics
- Modern Data Foundations
- Generative & Agentic AI
- Modern BI & Decision Intelligence
- Governance, Risk & Regulation
- AI Infrastructure & Sovereignty